Free shipping for orders over 50€

Cart (0)

Customer support

Terms and Conditions

Company Information

Brokula i Ž d.o.o. za trgovinu i usluge

Pustodol Začretski 18 f

49223 Sveti križ Začretje
Croatia

E-mail address: gukni@brokulaz.com

Info telephone: +385 (1) 6445 6960

Telephone operators are available only on weekdays from 8:30 a.m. to 4:00 p.m. Central Europe Time

Company registered in the Companies Register: Commercial Court of Zagreb / number / 080790196
Bank account: Erste&Steiermarkische Bank d.d.
IBAN: HR 042402006 1100629565
Authorized capital amount: 20,000.00 kn

Member of the administrative company: Lacuna Grupa d.o.o.
Identification number: 2454050

Member of the administrative company: Bruketa & Žinić d.o.o.
Registration number: 0889776

OIB: 08258549174

General Terms and Conditions

The company Brokula i Ž d.o.o. provides online services through its Internet website at the domain brokulaz.com (hereafter referred to as “the website”) on the World Wide Web network ­– Internet and services consist of providing all the information, from information about managing content and conducting financial transactions.

The Terms of Service establish the conditions and rules for end users and apply to the use of the website. By using the website, users confirm that they agree with the Terms of Service. The right of using the website is the personal right of the user and cannot be transferred to another person or entity nor is any user entitled to transfer this right to any other physical person or entity. The end user is personally responsible for the confidentiality of data and passwords. The end user acknowledges the fact that there may be a service interruption or an event that is beyond the control of Brokula i Ž d.o.o. and accepts that Brokula i Ž d.o.o. is not responsible for any loss of data. The end user acknowledges that access to Internet websites may be disabled or temporarily unavailable.

Brokula & Ž d.o.o. reserves the right to modify or terminate any part of the website and affiliated services, including content, hours of availability, and the requirements to access and use the website.

By using the website, the user confirms that he or she is familiar with and agrees to the Terms of Service. If the user does not agree with the Terms of Service or is less than 16 years old, Brokula & Ž d.o.o. advises that you do not use these services and refrain from making purchases on the website. 

Brokula & Ž d.o.o. reserves the right to cancel or modify the Terms of Service at any time and without notice. Therefore, Brokula & Ž d.o.o. advises users to periodically re-read the information in the Terms and Conditions. 

The user is responsible for maintaining the computer or equipment used to view the website and make online purchases. Brokula & Ž d.o.o. is not responsible for any damage to the user’s equipment that may result from use of the website.

This is a privately owned website. All interpersonal communication that takes place through the website must be in accordance with the Terms of Service. End users may not use the website to post or transmit any material that threatens or in any way violates the rights of others, any material which by its nature is unlawful, threatening, offensive, defamatory, that distorts or threatens privacy, that is vulgar, obscene, or otherwise objectionable in communication, that encourages unlawful activities, and that, without the prior written consent of Brokula & Ž d.o.o., advertises or offers products and services. The end user must not use this website to advertise or present any commercial, religious, political or non-commercial promotion.

All material on the website is the exclusive right of Brokula i Ž d.o.o. The copying, distribution, transmission, publication, linking to or modification of the website of Brokula i Ž d.o.o. without the written consent of Brokula i Ž d.o.o. is strictly prohibited. Violation of the Terms and Conditions may lead to the criminal prosecution of the perpetrator for infringement of copyright or the violation of trademark rights or the rights of any form of intellectual property. 

The website contains material protected by copyright, trademark, and design laws and other information that is protected by other rights of natural and legal entities. The end user may not modify, publish, transmit, or participate in the transfer or sale of or in any way exploit the content. The end user can download, print, and store copyrighted materials only for his or her own use. The copying, distribution, transmission, publication or commercial use of downloaded material without the express written consent of Brokula & Ž d.o.o is prohibited.

The end user is solely responsible for any damage that may ensue from copyright infringement, violation of trademark and other intellectual property rights, or any issues arising in connection with the publication of such material.
The end user agrees that the use of the website is his or her own responsibility, therefore Brokula i Ž d.o.o. is not liable for any consequences that may result from the use of the website, or for the accuracy, reliability, or content of any information, services or merchandise provided on the website.
The end user agrees that Brokula i Ž d.o.o. is not responsible for any offensive, inappropriate, or illegal behavior committed by the end user, and that the risk of damages that may be incurred from such behavior is solely the responsibility of the end user. 

In addition to the above terms, Brokula i Ž d.o.o is not liable, regardless of the cause or duration, for any errors, inaccuracies, or other flaws in the information on this website, nor for any delay or interruption in the transmission of information to the user, nor for any resulting claims or losses.
Brokula i Ž d.o.o reserves the right to alter, adapt, modify, delete or remove any content that is deemed inappropriate.
The end user agrees to recompense and will not hold Brokula i Ž d.o.o. responsible for any damages and expenses, including legal costs, that may arise from the use of the website.

Brokula i Ž d.o.o. reserves the right to terminate the business relationship with any of its end users and may immediately terminate passwords or user accounts in the event of any user conduct that Brokula i Ž d.o.o., at its discretion, deems unacceptable.

Brokula i Ž d.o.o. is not responsible for the accuracy or reliability of any opinion, advice, or statement that is published on the website by anyone who is not an authorized person of Brokula i Ž d.o.o.

The corporate headquarters of Brokula i Ž d.o.o. is located in Sveti Križ Začretje, Croatia. Legal disputes that may arise as a result of using the website (unless it is otherwise stated by a special contract) are under the jurisdiction of the court in Zagreb and settled in accordance with the regulations of the Republic of Croatia. By using this website the user consents that any dispute or claim falls under the jurisdiction of the court in Zagreb.

Prices are expressed in EUR, inclusive of VAT, and are valid for all methods of payment.

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

Clothing prices correspond to each product individually. As prices are not automated, it is possible that a price may be incorrect due to human error. Such situations are exceptional, and for them Brokula i Ž d.o.o. apologizes in advance. In these situations, Brokula i Ž d.o.o. must notify the customer about the possible inability to deliver a specific order.

Brokula i Ž d.o.o. can periodically and without prior notice designate certain products for discounted sale. The terms of such sales will be described in detail, with emphasis on the duration of the sale, restrictions on quantity, and the discount amount.

After a sale has ended, Brokula i Ž d.o.o. will not accept new orders on the terms related to the expired sale.
In the event that multiple orders are placed at the same time, information about the quantity and availability of the product may not correspond to the amount actually in stock. Such situations are extraordinary.

Brokula i Ž d.o.o. will undertake all necessary measures to ensure that ordered products are shipped in a timely manner. In the event that the product ordered is unavailable, the customer will be notified and given the option of a choosing a later shipping date, a comparable product that is available for delivery, or a refund of payment.

Complaints

If you are reasonably dissatisfied with a product, it may be exchanged or returned for a refund within 30 days of receipt. To complete a return, it is necessary to send the undamaged item in its original packaging along with any equipment and documentation that originally accompanied it.

In the event that the item is damaged in transit or that it arrived with any visible damage, Brokula i Ž d.o.o. recommends that you do not accept the package and contact us so that we can check the status of the shipment and send a new one as soon as possible. Customers can file complaints via email: gukni@brokulaz.com

Payment

Methods of payment for purchases on the website include:

  • Current account card - Maestro®
  • Credit card: Visa, MasterCard®, Diners, American Express®, Discover

Upon receipt of payment, the vendor will deliver the purchased products.

Guarantee 

The guarantee of Brokula i Ž d.o.o. refers to all of the matters that determine the satisfaction of the end customer, from the quality and durability of materials and color of a particular item, to the composition of the material, visual identity, and all the components that are included on the product label. If the product ordered is faulty, does not match the description on the website, or simply does not meet the expectations of the customer, it is possible to return or refund the product within 30 days of receipt of the order.
If you have any questions or require clarification regarding the product guarantee, please contact us via email: gukni@brokulaz.com

Returns

Unworn and unused clothing may be returned within 30 days of receipt. Returns are performed at the expense of the buyer and the vendor is not responsible for the quality and quantity of the returned goods. Items that are returned to the vendor must be undamaged, accurate, and packaged in the original packaging in which the buyer received them. In the case of exploitation of the right to returns, Brokula i Ž d.o.o. reserves the right to cease further cooperation. If exchanging an item for the same article of clothing in a larger or smaller size, we will exchange the item at no additional cost. For refunds, the customer must discuss the method of returning paid funds directly with an operator.

Shipping

If you spend more than the specified minimum amount (see table below) you automatically qualify for free delivery.

Country Delivery time (business days) Minimum order for free shipping Shipping for orders less than 50€
Hrvatska 3 26.46€ 2.12€
Slovenija 4 26.46€ 2.12€
Mađarska (Magyarország) 5 26.46€ 2.12€
Austrija (Österreich) 5 50€ 10€
Njemačka (Deutschland) 7 50€ 10€
Italija (Italia) 7 50€ 10€
Slovačka (Slovensko) 5 50€ 10€
Francuska (France) 7 50€ 14€
Belgija (België) 6 50€ 14€
Danska (Danmark) 7 50€ 14€
Portugal 7 50€ 14€
Poljska (Polska) 7 50€ 14€
Španjolska (España) 7 50€ 14€
Velika Britanija (United Kingdom) 7 50€ 14€
Nizozemska (Nederland) 7 50€ 14€
Irska (Ireland) 7 50€ 14€
Bosna i Hercegovina 5 50€ 14€
Crna Gora (Црна Гора) 8 50€ 14€
Srbija (Србија) 8 50€ 14€